FREQUENTLY ASKED QUESTIONS

What is Physiotherapy

Physiotherapy is the assessment, diagnosis and treatment/ management of a number of conditions affecting the body. Musculoskeletal physiotherapy is the most common branch, this covers most ailments affecting muscles, joints, nerves and bones.

When you see a physiotherapist for the first time you should expect a full and thorough assessment, to enable us to determine if your complaint is something physiotherapy is appropriate for, or if we need to refer to another health provider for more information.

Do I need a referral?

No, in most cases you do not need a referral to see our team. The exception to this is if you are claiming compensation through a work injury, or a motor vehicle accident. In these circumstances you will need a referral from your GP to determine if physiotherapy is appropriate.

What's the difference between Physio and Exercise Physiology?

A physiotherapist has been trained to assess, diagnose and treat a wide range of conditions.

If you're looking for some clarification, direction or acute pain management- Physio is what you need to ask for.

Our physio's still know their way around a gym, and we work together as a team, so you'll be in safe hands whoever you choose. We can point you in the right direction if you need to see another therapist.

Movement is Medicine

An exercise physiologist has been trained to use exercise as therapy for a wide range or medical conditions, or just for everyday well-being.

If you have a condition, you think might need someone who understand the medico-lingo behind it to safely progress or start training- Exercise Physiology is your next appointment.

If you just want to start some exercise, have been doing your own thing for years and want a change, or are recovering from an injury (work related or not) and want to make sure you do all you can for prevention- exercise physiology is for you.

Can I claim my appointment?

If you have private health cover, which physiotherapy, exercise physiology or massage is covered for, you are able to use our hi-caps facility on the day. This means you can claim your health fund rebate at the time and will only need to pay the gap.

You will need to contact your health fund to find out how much they will cover for your session, or we can do a quote on the machine.

Private services cannot be claimed through Medicare, unless you are eligible and your doctor has provided you with a Chronic Disease Management (Careplan/ EPC).

You will need to speak to your therapist and your local GP to see if this is appropriate for you.

On Careplans Please Note:

If you do have a careplan, we do not bulk bill for these services. You will need to pay for your appointment in full at the time of the appointment, and Medicare will reimburse the rebate (currently $63.10) into your nominated bank account.

Please contact us if you have any queries regarding this.

What is ICDC through Amity Health?

The Integrated Chronic Disease Care (ICDC) Program has been designed to reduce hospitalisations and improve the health and well being of clients diagnosed with:

Diabetes
Respiratory (Lung) Conditions
Cardiac (Heart) Conditions

and

Have a financial disadvantage, be living in a remote or targeted location, or are otherwise unable to access private services.

This program is delivered through Amity Health, and you will need to speak to your GP or therapist if you think you may be eligible.

We offer group exercise classes through the ICDC program for those who are eligible.

Do you have a cancellation policy?

Yes.

We understand that life is busy and often unavoidable circumstances do arise (hello, bogged tractor, sick kids and stuck in Perth!) however we do ask you to contact us with a minimum of 24 hours notice if you cannot make your appointment.

You can call us, or simply reply to your reminder text to let us know things aren't going to make it this time.

We often have a waitlist and can offer people your appointment at the last minute so if something does arise, we still greatly appreciate notification.

Unfortunately, failure to arrive for an appointment, or inadequate notice for cancellation will incur a $50 fee which must be paid before further appointments can be booked.

We may also request pre-payment to reserve a booking if you have had multiple non-attendances in the past.