frequently ASKED QUESTIONS

What is Physiotherapy

Physiotherapy is the assessment, diagnosis and treatment/ management of a number of conditions affecting the body. Musculoskeletal physiotherapy is the most common branch, this covers most ailments affecting muscles, joints, nerves and bones.

When you see a physiotherapist for the first time you should expect a full and thorough assessment, to enable us to determine if your complaint is something physiotherapy is appropriate for, or if we need to refer to another health provider for more information.

Do I need a referral?

No, in most cases you do not need a referral to see our physiotherapists. The exception to this is if you are claiming compensation through a work injury, or a motor vehicle accident. In these circumstances you will need a referral from your GP to determine if physiotherapy is appropriate.

Can I claim my appointment?

If you have private health cover, which physiotherapy is covered for, you are able to use our hi-caps facility on the day. This means you can claim your health fund rebate at the time, and will only need to pay the gap. You will need to contact your health fund to find out how much they will cover for your physiotherapy treatment.

Private physiotherapy cannot be claimed through Medicare, unless you are eligible and your doctor has provided you with an Enhanced Primary Care (EPC) program (careplan). You will need to speak to your physiotherapist and your local GP to see if this is appropriate for you.

If you do have an EPC, we do not bulk bill for these services, you will need to pay for your appointment as per our usual fees, and Medicare will refund the rebate into your nominated bank account. Please contact us if you have any queries regarding this.

What is ICDC through Amity Health?

The Integrated Chronic Disease Care (ICDC) Program has been designed to reduce hospitalisations and improve the health and well being of clients diagnosed with:

Diabetes
Respiratory (Lung) Conditions
Cardiac (Heart) Conditions

and

Have a financial disadvantage, be living in a remote or targeted location, or are otherwise unable to access private services.

This program is delivered through Amity Health, and you will need to speak to your GP or Physiotherapist if you think you may be eligible.

Do you have a cancellation policy?

Yes.

We understand that life is busy and often unavoidable circumstances do arise (hello, bogged tractor, sick kids and stuck in Perth!) however we do ask you to contact us with a minimum of 24 hours notice if you can not make your appointment. We often have a waitlist and can offer people your appointment at the last minute so if something does arise, we still greatly appreciate notification.

Unfortunately, failure to arrive for an appointment, or inadequate notice for cancellation will incur a $50 fee which must be paid before further appointments can be booked.