frequently ASKED QUESTIONS

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What is Physiotherapy

 Physiotherapy is the assessment, diagnosis  and treatment/ management of a number of conditions affecting the body.  Musculoskeletal physiotherapy is the most common branch, this covers  most ailments affecting muscles, joints, nerves and bones.  When you see  a physiotherapist for the first time you should expect a full and  thorough assessment, to enable us to determine if your complaint is  something physiotherapy is appropriate for, or if we need to refer to  another health provider for more information. 

Do I need a referral?

 

No,  in most cases you do not need a referral to see our physiotherapists.  The exception to this is if you are claiming compensation through a  work injury, or a motor vehicle accident. In these circumstances you  will need a referral from your GP to determine if physiotherapy is  appropriate.

Can I claim my appointment?

 

If you have private health cover, which  physiotherapy is covered for, you are able to use our hi-caps facility  on the day. This means you can claim your health fund rebate at the  time, and will only need to pay the gap. You will need to contact your  health fund to find out how much they will cover for your physiotherapy  treatment.


Private physiotherapy cannot be claimed  through Medicare, unless you are eligible and your doctor has provided  you with an Enhanced Primary Care (EPC) program. You will need to speak  to your physiotherapist and your local GP to see if this is appropriate  for you.


 If you do have an EPC, we do not bulk bill for these services, you will  need to pay for your appointment as per our usual fees, and Medicare  will refund the rebate into your nominated bank account. Please contact  us if you have any queries regarding this. 

Do you have a cancellation policy?

 

Yes.

We often have a wait list, and therefore ask that you give as  much notice as possible if you need to cancel your appointment. This  ensures we can give those on our wait list adequate notice that a time  has become available.

Failure to turn up for an appointment, or inadequate notice  for cancellation will incur a $50 fee which must be paid before further  appointments can be booked.


If you are unable to attend your appointment we now require a MINIMUM of two hours’ notice.

We may also request pre-payment to reserve a booking if you have had multiple non-attendances in the past.


We thank you for your understanding and support of our policy.